Shipping/Exchanges

Currently, we only offer shipping to the US mainland. It is the customer's responsibility to verify the accuracy of their shipping address before submitting their order. Any orders that have been placed and have already been shipped to the provided address cannot be changed after packaging and shipment have taken place. If the order was returned, any additional fees to re-ship will become the customer's responsibility, not Pro Active Scrubs. It is the customer's responsibility to email us as soon as possible once they have noticed the Wrong Address has been entered. Please wait for a response from PAS regarding the Incorrect Address. 
Please note that Pro Active Scrubs has no control over how long USPS will take to ship out all orders once they have been dropped off at the post office. Additionally, PAS has no control over weather conditions that may delay the arrival time of your order. All customers will be provided with a Tracking number to check on the USPS website for a more accurate arrival date/time. Any custom/Pro-order/embroidery orders will require additional shipping time. PAS customer service team will inform all customers if additional shipping time is required. Email us directly for a faster response @ [email protected].


At this time, we only accept Exchanges, No Refunds. We are a small, but growing company, and refunds are not an option for us at this time. However, refunds may be approved by upper management if the situation calls for a refund. We appreciate your understanding. If you have any issues or need a size difference, please EMAIL US as soon as possible. Exchanges are approved only 4 days after arrival to the customer; any exchange request made after that time will not qualify. Any Approved Exchanges must be returned to us in the SAME CONDITION AS YOU received it, WITH NO RIPS, STAINS, SMELLS, PERFUMES, OR alterations to THE GARMENTS. UNDER NO CIRCUMSTANCES WILL WE ALTER THESE CONDITIONS.